{"id":4696,"date":"2021-04-03T01:38:16","date_gmt":"2021-04-03T01:38:16","guid":{"rendered":"https:\/\/elecomus.com\/web\/?page_id=4696"},"modified":"2023-09-25T19:13:20","modified_gmt":"2023-09-25T19:13:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/elecomus.com\/web\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id='av_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling  av-section-color-overlay-active avia-bg-style-scroll  avia-builder-el-0  el_before_av_toggle_container  avia-builder-el-first   container_wrap sidebar_right' style='background-repeat: no-repeat; background-image: url(https:\/\/elecomus.com\/web\/wp-content\/uploads\/2015\/07\/features-4.jpg);background-attachment: scroll; background-position: top left;  '  data-section-bg-repeat='no-repeat'><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.7; background-color: #000000; '><\/div><div class='container' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-4696'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:5px; color:#ffffff;font-size:30px;' class='av-special-heading av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >  FAQ \u2013 Frequently Asked Questions<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-4696'><div class='entry-content-wrapper clearfix'>\n<div  id=\"faq-font\"  class=\"togglecontainer    avia-builder-el-2  el_after_av_section  el_before_av_hr  avia-builder-el-first \" ><div class='taglist'><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{\u3000\u261b Mouse\u3000}\" class=\"\">\u3000\u261b Mouse\u3000<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{\u3000\u261b Screen Protector\u3000}\" class=\"\">\u3000\u261b Screen Protector\u3000<\/a><span class='tag-seperator'>\/<\/span><a href=\"#\" data-tag=\"{\u3000\u261b Trackball Mouse\u3000}\" class=\"\">\u3000\u261b Trackball Mouse\u3000<\/a><span class='tag-seperator'>\/<\/span><\/div>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-1\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-1\">Japanese language is displayed while installing Mouse Assistant<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-1\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>If Japanese language is displayed when you start installing Mouse Assistant and the installation fails, please uninstall Mouse Assistant once and then reinstall it.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-2\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-2\">What\u2019s the difference between the smooth and the bond types?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-2\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The difference of smooth and bond type is that comparing Bond type, smooth type is 50% reduction in wear of the pen stylus nib. Bond type feels like writing on the drawing paper.<br \/>\nWe have comparing graph in our English package papaer-feel protector (-W models) pages. Please check the graph, it will be helpful for your choice of protector.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-3\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-3\">What is the DPI button for? <span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-3\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>It is &#8220;Dots Per Inch.&#8221; This means that when you move the mouse 1 inch, it moves XX inch. In the case of 1000 DPI, the 1000 dot cursor moves when the mouse is moved 1 inch.<br \/>\nIf you set high DPI rate, you are able to control mouse cursor really fast. High rate DPI is used mainly PC games.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-4\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-4\">What is the difference between the Kent paper feel and Pure paper feel? <span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-4\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The KENT paper feel ( SMOOTH TYPE) is that feels like writing on the highest quality paper, resulting in a 85% reduction in wear of the pen stylus nib than PURE paper feel (BOND TYPE).<br \/>\nIf you want to feel more papaer-like, recomend Pure paper feel. If you want to reduce the excnaging pen tips, recomend Kent paper feel.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-5\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-5\">How do I clean the screen?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-5\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Before attaching the protector, please use the cleaning kit including package. After attaching the protector, we recomend to use dry cleaning cloth.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-6\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-6\">Does the screen protector impact face ID?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-6\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The screen protector does NOT impact face ID authorization.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-7\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-7\">Can you use this with a glass screen protector underneath?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-7\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>We are sorry, but please use only with this product without putting on other films.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-8\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-8\">Is Screen Protector washable? <span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-8\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Screen Protector is NOT washable protector.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-9\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-9\">Do I have to remove my existing screen protector before attaching this product?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-9\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>We would like to provide the best quality of our products for YOU and all Amazon customers.<br \/>\nBefore you attach the film please remove your existing screen protector. After removing old screen protector, please wipe your screen carefully and install on your screen.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-10\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-10\">What\u2019s the difference between the smoothness 100 and the smoothness 80 screen protectors?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-10\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The number is the index that shows the smoothness of the surface of the screen.<br \/>\nThe smooth type has smoothness 100 while the bond type has smoothness 80, meaning the smooth type is bit smoother than the bond type.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-11\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-11\">I lost my usb receiver for it, can i pair it somehow with my receiver for the same model trackball mouse?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-11\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The dongle is only pared to the parent mouse, thus it is not compatible with other model.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-12\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-12\">What is the difference between the model with X and without X?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-12\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>There is no differences between two items. EXACTLY the same product. The one is managed under seller while the another is under vendor.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-13\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-13\">Where can I get the English manual from?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-13\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>All English manuals are available to download from<br \/>\n<a href=\"https:\/\/elecomus.com\/web\/download-lists\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elecomus.com\/web\/download-lists\/<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-14\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-14\">Do you sell a replacement dongle?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-14\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>No, dongle \/ receiver is not available to purchase.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-15\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-15\">Do you sell a replacement scroll wheel ?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-15\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>We do not sell the replacement scroll wheel.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-16\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-16\">Do you sell a replacement ball?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-16\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Yes, we do have M-B1RD<br \/>\n<i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/www.amazon.com\/dp\/B07NJ4WM26\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.amazon.com\/dp\/B07NJ4WM26\/<\/a><\/p>\n<p>This RED replacement ball is compatible with M-XT4DRBK, M-XT3URBK, M-XT3DRBK, M-DT2DRBK and M-DT2URBK<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-17\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-17\">Can I adjust cursor sensitivity on MOUSE ASSISTANT tool?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-17\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>You can change by using MOUSE ASSISTANT by changing the speed of the cursor.<br \/>\nYou should be able to change from the Mouse pointer speed.<\/p>\n<p>The MOUSE ASSISTANT tool is available to download from<br \/>\n<i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/elecomus.com\/web\/mouse-assistant\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elecomus.com\/web\/mouse-assistant\/<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-18\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-18\">Where can I get MOUSE ASSISTANT tool?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-18\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The MOUSE ASSISTANT tool is available to download from<br \/>\n<i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/elecomus.com\/web\/mouse-assistant\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elecomus.com\/web\/mouse-assistant\/<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-19\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-19\">How can I remap the apple safari buttons to work for all browsers or specifically with google chrome on macos catalina?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-19\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Unfortunately, there is no setting for specifi application.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-20\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-20\">How to fix the errors on MOUSE ASSISTANT tool?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-20\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Here are the instructions below;<\/p>\n<ul>\n<li>Uninstalling the utility<\/li>\n<li>Re-download of utility<\/li>\n<li>Reinstall utility<\/li>\n<\/ul>\n<p>PLEASE NOTE: If you have security software such as anti-virus software, please pause while working on those tests.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-21\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-21\">How can I save my own key combination with arbitrary keys?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-21\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>First, download ELECOM MOUSE ASSISTANT from<br \/>\n<i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/elecomus.com\/web\/mouse-assistant\/\" target=\"_blank\" rel=\"noopener\">https:\/\/elecomus.com\/web\/mouse-assistant\/<\/a><\/p>\n<p>Then, you will find a setting for arbitrary Key.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-22\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-22\">Does trackball mouse work on Linux?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-22\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>No, our trackball mouse is not compatible with Linux.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-23\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-23\">Can the Apple gesutre be registered?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-23\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Unfortunately, you can not set up gestures from MOUSE ASSISTANT.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-24\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-24\">What is the difference between 2.4Ghz and Bluetooth?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-24\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>The 2.4Ghz model use a USB dongle while Bluetooth model use the Bluetooth connection (no USB dongle) to connect to your computer.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-25\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-25\">Can the tarackball be used in KVR switcher?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-25\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>You maybe be able to connect to KVR. However, we have not tested every KVR switches on the market, so it is not a guarantee.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-26\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-26\">Do trackballs work on iPad?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-26\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>If you would like to assign function each button, you need to download &#8220;ELECOM MOUSE ASSISTANT&#8221;.<\/p>\n<p><i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/elecomus.com\/web\/mouse-assistant\/\" rel=\"noopener\" target=\"_blank\">https:\/\/elecomus.com\/web\/mouse-assistant\/<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-27\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-27\">The ball jitters sometime. Are there any solutions?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-27\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Here are the instructions below;<\/p>\n<ol>\n<li>Check if there are any object in front of sensor.<\/li>\n<li>Make sure the USB dongle is fully inserted.<\/li>\n<li>Make sure you are using the new battery<\/li>\n<\/ol>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-28\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-28\">The ball sticks. Are there any solutions?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-28\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Your trouble may be solved by cleaning the trackball sensor area.<br \/>\nPlease push up the ball from the small hole on the bottom surface of the mouse. It can be easily removed.<br \/>\nThen, please use a soft cloth or tissue and gently wipe the three red small projections inside the hole.<br \/>\nNext, wipe the ball gently and set it again in the hole, and see if it works better.<br \/>\nIf the problem persists, please try plugging the receiver unit of the mouse into another USB port.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-29\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-29\">Do you have any cases for trackballs?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-29\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Yes, we have three kinds of trackball case below;<\/p>\n<p><i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/www.amazon.com\/dp\/B08H4P98MQ\/\" rel=\"noopener\" target=\"_blank\">https:\/\/www.amazon.com\/dp\/B08H4P98MQ\/<\/a><\/p>\n<ul>\n<li>M-DPT1MRXBK<\/li>\n<li>M-DPT1MRBK<\/li>\n<\/ul>\n<p><i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/www.amazon.com\/dp\/B08H4Z4DJG\" rel=\"noopener\" target=\"_blank\">https:\/\/www.amazon.com\/dp\/B08H4Z4DJG<\/a><\/p>\n<ul>\n<li>M-HT1DRXBK<\/li>\n<li>M-HT1DRBK<\/li>\n<li>M-HT1URXBK<\/li>\n<li>M-HT1URBK<\/li>\n<\/ul>\n<p><i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/www.amazon.com\/dp\/B08H4WRGRG\" rel=\"noopener\" target=\"_blank\">https:\/\/www.amazon.com\/dp\/B08H4WRGRG<\/a><\/p>\n<ul>\n<li>M-XT3DRBK<\/li>\n<li>M-XT2DRBK<\/li>\n<li>M-XT3URBK<\/li>\n<li>M-XT2URBK-G<\/li>\n<li>M-XT2URBK<\/li>\n<\/ul>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Screen Protector\u3000} \"  >        <p data-fake-id=\"#toggle-id-30\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-30\">I don\u2019t know which screen protector fits my iPad ......<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-30\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Please refer to the SCREEN PROTECTOR product tables.<\/p>\n<p><i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"\/web\/screen-protector\/\" target=\"_blank\" rel=\"noopener\">SCREEN PROTECTOR products<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {\u3000\u261b Trackball Mouse\u3000} {\u3000\u261b Mouse\u3000} \"  >        <p data-fake-id=\"#toggle-id-31\" class=\"toggler  hasCustomColor av-inherit-font-color \"  itemprop=\"headline\"  style='color: #000000; ' data-hoverstyle='color: #0082c9; ' role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-31\">How do I clean TRACKBALL MOUSE?<span class=\"toggle_icon\" style='border-color:#000000;'>        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-31\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color  av-inherit-font-color \"  itemprop=\"text\"  style='color: #000000; ' ><p>Please refer to the VIDEO &#8220;HOW TO CLEAN ELECOM TRACKBALL MOUSE&#8221;<\/p>\n<p><i class=\"wp-svg-arrow-right-2 arrow-right-2\"><\/i> <a href=\"https:\/\/www.facebook.com\/elecomusa\/videos\/641654196717940\/?__so__=channel_tab&#038;__rv__=all_videos_card\" target=\"_blank\" rel=\"noopener\">WATCH NOW!<\/a><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div>\n<div  style='height:50px' class='hr hr-invisible   avia-builder-el-3  el_after_av_toggle_container  avia-builder-el-last '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-4696","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - ELECOM US<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - ELECOM US\" \/>\n<meta property=\"og:url\" content=\"https:\/\/elecomus.com\/web\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"ELECOM US\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-25T19:13:20+00:00\" \/>\n<meta name=\"twitter:card\" 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